Prism Entertainment Group LLC (“Prism,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.prismtheater.org, interact with our services, purchase tickets, sign up for communications, or opt into SMS messaging.

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By using our website or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Billing and payment information

• Mailing address

• Ticket purchase history

SMS Information

• Mobile phone number

• Message content and interaction history (for customer service and compliance purposes)

Automatically Collected Information

• IP address

• Browser type

• Device information

• Pages visited and interaction data

• Cookies and similar tracking technologies

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2. How We Use Your Information

We use your information to:

• Process ticket purchases and payments

• Send confirmations, reminders, and event updates

• Communicate customer service messages

• Deliver promotional offers and marketing communications

• Manage SMS messaging services

• Improve our website and services

• Comply with legal and regulatory requirements

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3. SMS Messaging Privacy

If you opt into SMS messaging:

• You consent to receive text messages from Prism Entertainment Group LLC.

• Message frequency varies.

• Message and data rates may apply.

• You may reply HELP for assistance.

• You may reply STOP at any time to opt out.

Your mobile number is used only for communications related to Prism Entertainment Group LLC and is never sold or shared for third-party marketing purposes.

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4. How We Share Your Information

We do not sell your personal information. We may share information only with:

• Service providers (ticketing platforms, payment processors, SMS providers, email platforms) necessary to operate our business

• Legal authorities if required by law

• Business partners when essential to deliver services you have requested

All partners are required to maintain the confidentiality and security of your information.

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5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While no system is 100% secure, we take appropriate precautions to prevent unauthorized access, disclosure, or misuse.

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6. Cookies and Tracking

We may use cookies and similar technologies to:

• Improve site functionality

• Understand user behavior

• Customize user experience

• Analyze website traffic

You may disable cookies through your browser settings, though some site features may not function properly.

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7. Your Rights and Choices

You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information (subject to legal obligations)

• Opt out of marketing emails or SMS messages at any time

To opt out of SMS, reply STOP to any message.
To opt out of email marketing, use the unsubscribe link in our emails.

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8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

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10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of any changes.

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11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Prism Entertainment Group LLC
Email: info@prismtheater.org

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SMS Messaging Policy (Informational Only)

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By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Prism Entertainment Group LLC. This includes SMS messages for conversations (external), customer service, event information, ticket updates, promotions, and general communication related to our services.

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Message frequency varies.
Message and data rates may apply depending on your mobile carrier and plan.

You may text HELP at any time for assistance.

You may reply STOP to any message to opt out of future SMS communications.

For more information on how we collect, use, and protect your information,

please see our Privacy Policy at: https://www.prismtheater.org

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